Privacy policy

Privacy Policy

Effective Date: September 21st, 2024

At Samex ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines the types of information we collect from our users ("you" or "your"), how we use and protect it, and your rights regarding your personal data.

Please read this Privacy Policy carefully to understand how we collect, use, and safeguard your information. By using our website [www.samex.io] (the "Site") or our services (collectively, the "Services"), you agree to the terms outlined in this policy.


1. Information We Collect

We collect two types of information from our users:

1.1. Personal Information:
Personal Information refers to any information that can be used to identify you as an individual. This may include, but is not limited to:

  • Full name
  • Email address
  • Mailing address
  • Phone number
  • Payment details (credit card information)
  • Account login details (username and password)
  • Any other information you voluntarily provide to us

1.2. Non-Personal Information:
Non-Personal Information refers to data that cannot be used to identify you. This may include:

  • IP address
  • Browser type and version
  • Device type (e.g., mobile, desktop)
  • Operating system
  • Pages viewed on our Site
  • Time and date of visits
  • Other anonymous usage data

2. How We Collect Information

We collect information in the following ways:

2.1. Information You Provide:
You provide personal information when you:

  • Create an account
  • Make a purchase
  • Sign up for our newsletter
  • Contact customer support
  • Participate in surveys or promotional activities

2.2. Automatic Data Collection:
We automatically collect certain non-personal information when you interact with our Site through cookies, web beacons, and similar technologies. These tools help us improve your experience on our Site and gather analytics about site usage.

2.3. Third-Party Sources:
We may receive information about you from third-party sources, including partners, analytics providers, and payment processors.


3. How We Use Your Information

We use the information we collect for the following purposes:

3.1. To Provide and Improve Our Services:
We use your personal information to:

  • Process orders and payments
  • Respond to customer inquiries and support requests
  • Personalize your experience on the Site
  • Improve the functionality and usability of the Site

3.2. Marketing Communications:
With your consent, we may use your contact information to send you marketing emails, newsletters, or promotional offers. You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

3.3. Analytics and Research:
We use non-personal information to analyze user behavior, improve the Site's performance, and gather statistics on user interactions to make informed business decisions.

3.4. Compliance with Legal Obligations:
We may use your information as necessary to comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or defending against legal claims.


4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

4.1. Service Providers:
We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, website hosting, and marketing. These providers are required to handle your information in accordance with this Privacy Policy and are prohibited from using it for any other purposes.

4.2. Legal and Regulatory Authorities:
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3. Business Transfers:
In the event of a merger, acquisition, or sale of our business or assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or transfer of assets that impacts your personal information.


5. How We Protect Your Information

We take the security of your personal information seriously. We implement appropriate physical, electronic, and administrative safeguards to protect your information from unauthorized access, disclosure, or misuse. These measures include:

  • Secure Socket Layer (SSL) encryption for sensitive information
  • Secure storage of payment information
  • Regular security audits and monitoring

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data.


6. Your Data Rights

You have the following rights regarding your personal information:

6.1. Access and Correction:
You have the right to access the personal information we hold about you and request corrections or updates if necessary.

6.2. Deletion:
You may request the deletion of your personal information, subject to certain legal obligations.

6.3. Opt-Out of Marketing Communications:
You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

6.4. Data Portability:
In certain circumstances, you may request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.


7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.


8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information from our records.


9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. If we make significant changes, we will notify you via email or through a prominent notice on our Site. Your continued use of our Site or Services after such updates will constitute your acceptance of the revised policy.


10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Samex LLC
info@samex.online
+1.248.236.7011
1000 John R. Suite 110. Troy, MI 48083


By using our Site and Services, you acknowledge that you have read and understand this Privacy Policy.